Who we are
Parcare Support Service Pty Ltd trading as Parcare Lifestyle (ABN 94 666 356 430, NDIS 4050161227) is the APP entity. Nicholas Dodemaide is the sole Director and Privacy Officer. There is no Board.
Contact: privacy@parcaresupports.com · (07) 3899 1759 · Unit 5/5-7 Cairns Street, Loganholme QLD 4129.
What we collect and why
We collect personal and sensitive information (including health and disability information) to deliver NDIS supports, roster and pay workers, meet Practice Standards and worker-screening duties, manage incidents and complaints, and meet legal duties. We collect only what we need.
How we use and disclose it
We use information for the purpose we collected it, a related purpose you would reasonably expect, with consent, or where a law requires or authorises it. Usual recipients include treating practitioners you have authorised, the NDIA, the NDIS Commission, worker-screening agencies, insurers, auditors, and a court if required. We do not sell personal information.
Systems we use
We use VisualCare for care records, Microsoft 365 for email and files, Xero for accounts, Twilio for SMS, WordPress for this website, and rostering and notes software we operate. Our main phone line, (07) 3899 1759, runs on Cadiz3 (ECN Group). Calls to it are recorded and transcribed, and Cadiz3 keeps its recordings for 90 days unless we need one as part of a record. It puts every call through to our rostering line, 0468 032 653, which runs on Twilio. Calls to the rostering line are recorded and transcribed. If no one from our rostering team can take the call, you can leave a message, which is recorded and transcribed for the team. At times an AI assistant built on ElevenLabs answers instead, notes what the call is about and passes it to the team. A person makes every rostering decision. Texts, recordings and transcripts from the line are kept with our rostering records. We name those systems because we use them. Some of these providers, including Twilio and ElevenLabs, are based overseas, so we are likely to disclose some personal information to recipients outside Australia. This public statement does not list overseas countries of storage. We will add that list only when every relevant processor location has been verified.
How we contact you
We contact you on numbers and addresses we already hold, from a Parcare number or a @parcaresupports.com email, and we name the person calling. We do not ask for passwords, PINs, one-time codes, full NDIS numbers or bank details in a first contact. Check any message at How we contact you.
Access, correction and complaints
You can ask to see or correct information we hold. Write to the Director at privacy@parcaresupports.com. You can complain to us first at parcarelifestyle.com/complaint. You can also complain to the OAIC (1300 363 992, oaic.gov.au) without finishing our process, or to the NDIS Commission (1800 035 544) about NDIS services. A complaint does not change your supports. TIS 131 450. NRS 133 677.
