How we contact you

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Check a message

Use this page to check if a message, call or email is really from us. If you are not sure, hang up and call the office.

Report a suspicious call Call (07) 3899 1759 Make a complaint

If you are not sure, stop and check

Parcare will never ask you for your bank password, MyGov password, NDIS login, one-time code, or to pay money to keep your supports. If someone does, it is not us. Hang up. Do not click the link. Call the office on (07) 3899 1759.

This page is here so you can check, any time, how we contact people and what to do if something feels wrong. Keep this link: parcarelifestyle.com/how-we-contact-you.

How we will contact you

When Parcare needs to reach you, we use the details you have given us. That is usually a phone call from a number you already know, a text, or an email from a @parcaresupports.com address.

We do not send invoices or ask for payment through Facebook, Instagram, WhatsApp, or a personal Gmail or Hotmail address. We do not ask you to download software or share your screen so someone can “fix” something.

Signs it is not us

  • They say they are from Parcare, the NDIS, or the Agency, and they want money, a gift card, or a password right now.
  • They threaten that your supports will stop today unless you pay or click.
  • The email is not from @parcaresupports.com, or the link goes somewhere else.
  • They ask you not to tell anyone, or they ask you to keep it secret from family or staff.
  • They already know your name or NDIS number and use that to sound official. Knowing a name does not make the caller real.

What to do

  1. Stop. Do not pay. Do not give a code. Do not click.
  2. Call the office on (07) 3899 1759. If you cannot get through, call Nic on 0400 378 009.
  3. Tell us what happened using the form below, or call. We will tell you if it was us.
  4. If money or an account may have been used, also tell your bank and report it to the services below.

Report a suspicious call or message

This is not a complaint about Parcare. It is a tip so we can check the number or email and warn others if needed. Your supports do not change. We will only use your details to call you back.

If it is happening now, call the office first on (07) 3899 1759.

Tell us the number or email they used, the time, and what they asked for. That is enough.

Call the office Email the report

Help outside Parcare

IDCAREidcare.org
1800 595 160
Free help if your details may have been used
Scamwatchscamwatch.gov.au
Report a scam to the ACCC
ReportCybercyber.gov.au
Report cybercrime to police
OAICoaic.gov.au
1300 363 992
Privacy complaints
NDIS Commissionndiscommission.gov.au
1800 035 544
Complaints about NDIS supports
NDIAndis.gov.au/contact-us/fraud
1800 800 110
Fraud and scams about the NDIS

If you need an interpreter, call TIS National on 131 450 and ask them to call us. If you use the National Relay Service, call 133 677 and ask for (07) 3899 1759.

A complaint or a worry

You can complain to us and it will not change your supports. Use the complaint page, call the office, or use the participant feedback form. You can also go straight to the NDIS Commission on 1800 035 544 or the OAIC on 1300 363 992. You can have an advocate or a support person with you.

Read our privacy policy for how we handle personal information.

Easy Read

This page helps you check if a message is from Parcare.

  • We will not ask for your password or bank login.
  • We will not ask you to pay money to keep your supports.
  • If you are not sure, stop. Call us on (07) 3899 1759.
  • You can also fill in the form on this page. That is not a complaint.
  • Ask us to say it again, in Easy Read, or with an interpreter. That is fine.
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